Importance of customer service - 1014 Words

IntroductionNowadays, many medium sized service companies have appeared in our market society. What factors have led them to success? Of course, the most important one is doing as best as they can on customer service. Customer service is not only a quick table wipe and a glass of ice water. There are many mechanisms to control it. In this essay, I am going to describe the importance of customer service, and then I am going to talk about how customer service works in the system. Follow that I want to focus on the analysis on how to use this method to make companies to achieve success. Finally, I will illustrate what is my feeling in EIBT, what is its strengths and ways to improve. Importance of customer serviceThe meaning of customer†¦show more content†¦However, implement of an improvement project be planned, but internal resources are not sufficient or capable of managing the change, the appointment on a fixed term contract of a consultant or interim manger may be a desirable option. Change can be implemented with less interruption on staff conducting their normal duties. Changes should be consisted completely. Successful serviceA successful service must have a pleasant environment. The most important factors are friendly and well-groomed staff and informed staff with helpful supervisors. Otherwise, it should have willing assistance, speed of delivery and politeness. Customer valueThere are four types of customer value. First one is basic service. It is the very basic services or products offered to customers. The next stage is expected service which is customers expected what the service looks like. Then, desired service which means it will have some add value for customers. The final part is unexpected service. Once customers become used to superior levels of service, they may expect something more or different. Thus it is necessary to find ways of giving the customer a different and better service that give unanticipated value. ConclusionCustomer service plays an important role in business world to allow them to achieve their success in the market. Customer service involves a complicated process, in which it needs to be thoroughly planned to beShow MoreRelated Importance of Customer Service Essay example578 Words   |  3 PagesImportance of Customer Service Introduction Today’s organizations fail to realize the value of their customers when it comes to the success of their business. Without customer loyalty the success of your business will always be uncertain. Organizations must sensitively tailor the designs of a successful firm to the particular challenges of understanding, attracting, and keeping valuable customers. â€Å"Having satisfied customers just aren’t good enough†. 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